Ksenia Titova

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What's in case

Service Product design for Atlant Manufacturer 2017 - 2018

B2B
B2C
Industry Manufacturer of Refregirators, Freezers, Washing machines
LocationThe European Union
Linkwww.atlant.by
TechnologySketch, Wimsical, Google analytics, Microsoft Excel
B2B CaseCatalog of spare parts should offer features for searching, viewing, comparing, and adding new parts. It should also allow users to form orders, generate invoices, create shipping bills
B2C CaseСatalog for users with features for searching equipment using filters, viewing descriptions, and comparing equipment models. Possibility of warranty service at authorized service centers

Fragmentation of user flows Figma

Concept

The unique concept behind the lightweight and stylish design has been adapted for different screens. There is also a special mode for visually impaired individuals
Thanks to its practicality, quality, and reliability, the company ATLANT has gained recognition in the market of household appliances. The website of such a company should reflect this on every page, in every function

Novadays

Today, the project of "Atlant," a technology company for buyers, presents comprehensive information about the company, including its success history, awards, certificates, detailed images of trade and service networks

02.Colors

1.4.3 Contrast (Minimum): The visual presentation of text and images of text has a contrast ratio of at least 4.5:1, except for the following: (Level AA) Large-scale text and images of large-scale text have a contrast ratio of at least 3:1;
1. Designed Guide system based on Google Material

     Design consist:

    1. — Used of Google material design’s fundamental principles for practical implementation and universality of the project
      — Instructions for applying Google’s color palette and fonts
      — Guides for using interface components, such as buttons, forms, and navigation bars Gogle’s guidelines

Design consist:

— Interface for uploading and viewing equipment wiring diagrams.
— Function for creating and tracking warranty repair requests.
— Spare parts inventory management system for repair.
— Integration with logistics and delivery systems.
— Transparent warranty terms and instructions for users on how to submit repair requests.

  1. Design consist:
    2. — Interactive equipment catalog with detailed descriptions and photos.
    — Search and filtering function for convenient equipment selection.
    — Information about prices and availability of goods at distributors.
    — The ability to order and pay for equipment online and search for branch stores.
    — Integration with logistics and delivery systems to ensure the delivery of ordered equipment.
    — Customer support service to resolve possible questions and problems.

- Complete transfer of services online,
- Convenient search for branches ATMs,
- Unique templates for key pages,
- Comparison of banking products (deposits, loans, cards),
- Adaptive design
- App and much more.

B2B goal
The product design of after-sales equipment service includes an electronic spare parts catalog with search, order, invoice, and shipping bill features.

Features

Register Client Manager Admin Panel for Autorized service center
Categories: Parts should be divided into categories for easy navigation.
Research:Ability to quickly search for the required part by equipment model
Visualization:Spare parts must be visually represented with axial lines on the assembly group diagram.
Catalog:Access to the electronic catalog of technical documentation for the equipment (passport, instructions).
Support: Service support for specialists
B2B. Build User flow
Create flow to help clear understanding process of work in catalog with search, view, compare, add, order, invoice, and shipping bill features
B2B goal
Equipment Catalog

Features

Intelectual Search: The user should be able to quickly find the desired part by number. Intelectual Search by code, by name, by model of equipment. Search engine facilitates your search for information by code, name, or model of equipment.
Filter: Filter by model and release date of the equipment. The user should have the ability to quickly search for the required part by equipment model.
Categories: Parts should be divided into categories for easy navigation
↳Refrigerators → Model → Part = Order

Intelectual Search

Intelectual Search by code, by name, by model of equipment. Search engine facilitates your search for information by code, name, or model of equipment.
User-friendly interface makes it easy for you to navigate through our vast collection of data and find the information you need in a matter of seconds. From large corporations to small businesses, our Intellectual Search engine caters to the diverse needs of our clients.
Database is regularly updated to ensure that you can always access the most relevant and current data. Whether you are searching for product specifications, pricing, technical details, or any other related information, we have got you covered.

Assembly diagrams

Our team of experts has taken considerable steps to improve efficiency and convenience in the assembly of equipment. We are proud to present our newly developed templates for equipment assembly that have been designed to aid in selecting the right spare parts. These templates were created to optimize the process of identifying and locating the necessary spare parts, offering a streamlined way to expedite the assembly process and ensure that everything is running smoothly.
With these templates, you no longer have to spend time trying to match replacement parts to your equipment’s specifications. Instead, you can quickly and easily identify the required parts and move on to the task at hand. Our commitment to making your work easier and more efficient is at the heart of everything we do, and we hope that these templates will prove a valuable tool as you carry out your projects.

Order part

To order a completed item, first find where to purchase it online, in-store, or through a catalog. Check for specific ordering instructions. Add the item to your cart then proceed to checkout. Review the order, provide accurate shipping and payment info before confirming.

Order Detail

Understand the importance of transparency and accuracy in all aspects of our business, which is why make it easy for customer to view the status and details of your order. Dedicated to providing top-notch customer service and ensuring that all of our customers receive the information they require in a timely and efficient manner.
B2C goal
Create User product catalog with features for descriptions, and comparing equipment models.
Possibility of warranty service at authorized service centers.

Features

Search Search by product name and characteristics. The user should be able to quickly search for the desired product by name and key characteristics
CatalogProducts should be presented with high-quality images, with the ability to zoom in and view from all angles.
FilterThe user should be able to filter products by various categories and parameters, such as price, brand, technical specifications
ComparisonThe user should be able to compare multiple products by their characteristics and price.
AccountThe personal account is intended for registering purchased equipment and activating the warranty on the equipment.
IssuesUser assistance with technical equipment issues.
B2C. Build User flow
Create flow to help clear understanding process of work in catalog with search, view, compare, add, order, invoice, and shipping bill features

Concept

A convenient search and navigation system allows you to quickly find the desired product - all with high loading speed. Tools and features are designed in such a way that they have a direct or indirect influence on both the selection and sales. Additionally, thanks to adaptability, all functionality is preserved across different devices.

Menu

An efficient menu allows users to quickly find the necessary information. The structure is well-organized and includes necessary supplemental materials and announcements with links.
menu company
menu business
menu support
menu shops
menu washing
menu freezers
menu frig

Smart filter

Use our technology to quickly compare products based on various parameters. Our user-friendly platform makes it easy to load and analyze data, ensuring accurate and reliable results. Simplify your decision-making process today and try our product comparison tool.

Product template

Product pages. In addition to technical and visual characteristics of the equipment, you can find brochures and video tutorials on how to use the equipment, product comparison and store search functions, reviews, and similar products.
In addition to technical and visual equipment characteristics, you can find brochures and instructional videos on how to work with the technology, comparison features of products, store locator, reviews, and similar products.

Where to buy

Today, the holding's products can be purchased in various countries, not only in their own stores but also through partners and online shops. Therefore, one of the most important stages in the project was developing the "Where to Buy" section with a selection of suitable retail locations, integrating it with the product catalog, and locations of presence. Today, no matter where you are, you can easily find a convenient store with ATLANT technology, learn about its features, find it on a map, or visit its website.

Service

Requesting a technician and ordering components is done through the submission of requests. The complexity of any repair is determined through a description of the various types of difficulties and the pricing for each one is displayed. On this same page, there is a section for questions and answers, as well as reviews for the services that have been ordered.

News

One of the many benefits of utilizing infopages is the wealth of information and details that they provide. Unlike cursory overviews or brief summaries, infopages take a deep dive into the subject matter at hand, uncovering all relevant and interesting information.
By using infopages, you can rest assured that you are gaining a comprehensive understanding of whatever topic or concept you are exploring. Additionally, infopages often include helpful visuals, diagrams, and illustrations that can further aid in your comprehension and retention of the information presented.

Support & FAQ

FAQs are a helpful resource that provides concise answers to common questions about a specific topic or subject. They help users quickly find the information they need, reducing the number of customer support requests. FAQs are useful for customers who want to resolve issues without waiting for a customer service representative. They can also inform potential customers about a business's products or services, helping them make informed purchasing decisions.

Video materials

Educational materials now come in various forms, including videos. This innovative approach captures learners' attention and presents information visually. Video clips designed by experts serve as a valuable learning resource that can be accessed easily on the internet. Learners can watch and review them at their own pace, making learning more enjoyable and convenient. Video clips supplement classroom instruction and broaden knowledge, making them an excellent tool for enhancing the learning experience.

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