Ksenia Titova

This collection of the best UX case studies on creating and researching the customer experience.

SAAS Global products

Software-as-a-Service (SAAS) products are software applications that are delivered and accessed over the internet. Instead of installing and running software on individual computers, users can access and use the software through a web browser or other client applications.

CRM AutoHolding Servises

Autoholding
ATLANT-M

Building Catalog and Autoservice with new features for customers. New corporate site with strong UX and UI, Discussing strategies with a business analyst, building a funnel. User research. Exploring user pains. Building a product service for customers with new features. Development of landing pages for marketing tasks.
Traffic/mo
8740
Leads/mo
2410 +
VIP.leads/mo
860 +
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2RD PLACE RatingBAYNET'2019
"Best online store"

in the "Best online store" nomination in the Bynet Rating sites 2019 competition

3RD PLACE RatingBAYNET'2019
"Corporate Site"

in the "Corporate Site" nomination in the Bynet Rating 2019 Sites Competition

AutoHolding Guide

Atlant-m. Drive Assist

Create a Guide on the use of the logo and corporate identify elements. The guide is offered for reference to design, marketers, content managers and everyone else who is related to the visual environment of Atlant m Drive Assist. The Guide is not dogma, however, the main stylistic positions defined here must be strictly followed by visual communication.
Resolved issues
480
Dev.speed
72 %
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Service CRM

ERA Beauty que. Berlin SPA-Salon

Created a management system for task control and a system to Order services. Design layout. I created a management system to control tasks, designed an efficient ordering system, and a user-friendly layout for CRM Spa services. These systems have improved task and service tracking, streamlined processes, and enhanced customer experience.

Overall, my work in this area has been focused on improving the overall efficiency of the company and ensuring that customers have the best possible experience.

Traffic/mo
400
Leads/mo
350 +
Quality leads/mo
290 +
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erralogo

Manufacturer CRM

Manufacturer of refrigeration systems "ATLANT"

A CRM system is vital for refrigeration and air conditioner manufacturers. It streamlines customer management, boosts efficiency, and provides customer insights. Our team conducted research, designed solutions, and created new features to enhance the user experience. We presented these features to users and stakeholders and worked iteratively to implement feedback.

Furthermore, a CRM system can help manufacturer track and analyze customer data, allowing them to identify trends and patterns that can inform their business decisions. In short, a CRM system is an essential investment for any manufacturer looking to stay competitive in today's market.

Traffic/mo
9600
Leads/mo
6380 +
Quality leads/mo
5460 +
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CRM Travel Agency

Travel Agency "Intercity"

Complete process and re-offers for selected services. Developed CRM Travel Agency that provides travel services to its clients. Its offer a wide range of travel options, including flights, hotels, and vacation packages. With their expertise and attention to detail, they can help you plan the perfect trip. CRM also have a team of experienced travel agents who can assist you in finding the best deals and the most convenient travel arrangements. Whether customer are planning a romantic getaway, a family vacation, or a business trip, CRM Travel Agency can help you make it happen.

Create a Guide is a structured database of hotels. Promotions, statistics and analytics modules.

Traffic/mo
700788
Leads/mo
580960 +
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logo_intercity

SAAS CRM

ZenOne.Dental Consumers

Our goal is to create a new SAAS Dental system for big practice locations. We'll offer comprehensive features, including scheduling appointments online, a 24/7 support team, and valuable insights from dental professionals. Overall, we are committed to providing a top-notch SAAS Dental system that would revolutionize the way dental practices operate. We believe that our innovative approach, combined with our dedication to excellence, would make our system a game-changer in the industry.

Customer Flowchart — By creating a customer flowchart, it is important to include all possible touchpoints. In addition, it can be helpful to segment the flowchart, can provide additional insights into the customer experience.

Traffic/mo
2560
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SAAS CRM

ZenSupplies for Dental Practice

The ReNew project is aimed at enhancing the user interface of a SAAS platform for the dental industry, with a strong focus on delivering an improved user experience (UX) and user interface (UI). The main goal of the project is to offer users a more intuitive and efficient platform that would allow them to perform their tasks more effectively and with greater ease. This includes a redesign of the consumer site and the implementation of new features that would enhance the overall usability of the platform. The project team is working tirelessly to ensure that the new interface is not only visually appealing but also highly functional and user-friendly. The revamped interface is expected to provide users with a seamless experience while using the platform, which would in turn increase user satisfaction and retention rates.

Overall, the ReNew project is a significant step towards improving the dental industry's digital infrastructure and making dental services more accessible and efficient for everyone.

Traffic/mo
9010
NewOffices/mo
508
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