ZenSupplies SaaS Platform
Product Design Case For Dental Practice work with them suppliers
...
Ordering dental office supplies is a mess, running out of products ...
... no budget, and price comparison that takes hours
...
With Zen Platform, Dental supplies management has never been easier!
1 Challenge.
Research suppliers' catalog
Features: missing items, property tags, filtered, tops items, top ordered.
2 Challenge. Return/Refund items and Order control
Features: check delivered items, check orders, control inventory.
3 Challenge.
Fin-tech options, budget control
Features: control payment, own wallet by all practices with control budget, budget label, subscriptions, compare distributor price.
Challenge 1
Research items in suppliers' catalog
Features: missing items, property tags, filtered, tops items, top ordered.
Challenge 2
Return Refund items order control
Features: check delivered items, check orders, control inventory.
Challenge 3
fin-tech options, budget control
Features: control payment, own wallet by all practices with control budget, budget label, subscriptions, compare distributor price.
User research
Why ZenSupplies need to customers
Wich problem had reserve, why product important
Every dental practice across the US faces the same problems on the daily basis:
...
...tracking supplies, price transparency, saving money on supplies...
...orders taking too long to deliver...
...ordering from a lot of different vendors...
...
...In addition to that for every dental assistant all that is secondary after taking care of patients...
...for Doctors, there is always a fear of running out of products, controlling the budget...
...tracking budget
How ZenSupplies wants helps dental practice — Hypothesis tested part:
Aim control: When improvements achieve the best results, all improvements stop. If it is possible and the sooner the better to achieve good results and save time on development.
H: Control inventory & place orders on a singular, digital platform
... Success +60%
Implement features
50%
Users satisfaction
80%
H: Order from multiple distributors at once
... Success +120%
Implement features
70%
Users satisfaction
80%
H: Leverage access to price comparisons, specials, and promotions
... Success -6%
Not Confirmed
Not Confirmed
Implement features
20%
Users satisfaction
8%
H: Track orders & reconcile shipments in real time
... Success +400%
Implement features
41%
Users satisfaction
100%
H: Gain access to real-time order visibility
... Success +22%
Implement features
93%
Users satisfaction
66%
H: Support multiple locations with in-depth analytics and reports
... Success -8%
Not Confirmed
Not Confirmed
Implement features
41%
Users satisfaction
25%
Features Improved
Payment metod
Option: Control payment by cart for different location
Issue 🧠💡: payment method control for different practices
Add new card
Option: Add New Card for same as practice location
Issue 🧠💡: control for payment method for different practices
Subscription
Build a great process, easy for user.
Issue 🧠💡:: helps user cause only one
ZenSupplies Catalog & Qrcodes
Wizzard helps us to undestending person
Issue 🧠💡: new idea of wizard, helps user to be more effective.
Check condition inventory and delivered items
proposal check item in ordered
Issue 🧠💡: control for orders and time to reordered
Recently purchased
proposal popular items in tops
Issue 🧠💡: research new product
Adaptable research no item
no item issue as missing items
Issue 🧠💡: some product was missing (research users needs)
Adaptable category
clarify categorisation process
Issue 🧠💡: a lot of category with different types
Used Tags
clarify filtered process
Issue 🧠💡: helps user to be more quickly filtered
Return items
clarify issue refund and return
Issue 🧠💡: helps user to be more effective.
Payment orders
clarify issue payments process
Issue 🧠💡: payment to be more effective.
